Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of the “Vital Booking” platform, an online appointment service for doctor consultations in Hong Kong. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our platform. These Terms are subject to change, and it is your responsibility to review them periodically.
2. About the Sites
“Vital Booking” provides an online platform designed to facilitate the booking of healthcare appointments. Users can search for healthcare providers, view available time slots, and make appointments efficiently. The platform may include various features such as reminders and notifications to enhance user experience.
3. We Do Not Provide Medical Advice
The information presented on the “Vital Booking” platform is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Users should always seek the advice of their physician or other qualified health provider with any questions they may have regarding a medical condition.
4. No Doctor-Patient Relationship
Using the “Vital Booking” platform does not establish a doctor-patient relationship between you and any healthcare provider. Such a relationship is only formed when you engage in a direct consultation with a qualified healthcare professional. “Vital Booking” disclaims any liability related to the interactions between users and healthcare providers.
5. Collected Personal Data
“Vital Booking” may collect personal data, such as your name, contact information, and any other information you provide during the booking process. We may also collect traffic information, including your IP address and usage patterns. This data is used to improve our services and is handled according to our Privacy Policy.
6. Your Responsibilities
We also collect other information, some of which may be Personal Information that you voluntarily provide to us when you choose to use some of the Sites’ interactive tools and services (“Interactive Tools”), such as searching for Providers and appointments with them. We also collect information you provide voluntarily in free-form text boxes on the Sites and through responses to surveys, questionnaires and the like. Some of the free Interactive Tools on our Sites ask you for health-related Personal Information. You may elect to use certain Services available through the Sites that require you to download and install software on your computer (“Installed Tools”). The Installed Tools may collect and transmit information from your computer system solely relating to use of the Installed Tools and for the purpose of providing you the relevant Services, for example, by informing “Vital Booking” when a user is logged on and available to receive update or alert notices.
7. Payment
Payment for services rendered by healthcare providers is the responsibility of the user. Each healthcare provider may have its own payment terms and conditions, which you should review prior to your appointment. “Vital Booking” does not handle payments and is not responsible for any disputes related to payment transactions.
8. Limitation of Liability
“Vital Booking” is not liable for any direct, indirect, incidental, or consequential damages that may arise from your use or inability to use our services. This includes, but is not limited to, damages resulting from appointment cancellations, unavailability of healthcare providers, or reliance on information provided through the platform.
9. Disclaimer of Warranties
The services provided on the “Vital Booking” platform are offered on an "as is" and "as available" basis. We make no warranties of any kind, express or implied, regarding the operation of the platform, the information provided, or the quality of the services offered by healthcare providers. We disclaim all warranties to the fullest extent permitted by law.
10. Confidentiality and Security
We are committed to protecting the confidentiality and security of your personal information. We implement standard industry practices to safeguard your data. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy.
11. Modifications
“Vital Booking” reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and you will be notified of significant modifications. Continued use of our services after changes constitutes acceptance of the new terms. It is your responsibility to review the Terms periodically.
12. Governing Law
These Terms and Conditions are governed by the laws of Hong Kong. Any disputes arising from these Terms shall be resolved in accordance with the applicable laws of Hong Kong, and you agree to submit to the jurisdiction of the courts located in Hong Kong.
13. Contact Information
For any inquiries regarding these Terms and Conditions, please contact us at info@vitalbooking.com.hk. We are committed to addressing your questions and concerns in a timely manner.
By using the “Vital Booking” platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.