Privacy Policy

1. Introduction

Vitalbooking.com.hk, its sub-domains (hereinafter collectively referred to as the “Sites”) are powered by Vision Beta IT Solutions Limited (the “Company”, “Vital Booking”, “We” or “Us”). "Vital Clinic System" is a clinic management system powered by Vision Beta IT Solutions Limited. “Vital Booking” is committed to respecting the privacy rights of our customers, visitors, and other Users of the “Vital Booking” services (“Services”) provided via the Sites. We created this website privacy policy (“Privacy Policy”) to give you confidence as you visit and use the Sites, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Sites, and not to any other websites that you may be able to access from the Sites or any website of “Vital Booking”’s partners, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Your use of the Sites is governed by this Privacy Policy and the Terms of Use.

2. Collected Personal Data

To access certain areas of the site, you may be required to provide information that identifies you personally (“Personal Information”). This includes the following categories: (1) Contact Data (such as your email address, phone number, and “Vital Booking” password); (2) Demographic Data (such as your gender and date of birth); (3) Insurance Data (such as your insurance carrier and plan); and (4) Medical Data (such as previous providers you have visited, reasons for visits, dates of visits, and any other medical information you choose to share with us). Additionally, if you communicate with us via email or letter, any information provided in those communications may also be collected as Personal Information.

3. Collected Traffic Information

We automatically track and gather the following categories of information when you visit our website:

  1. IP addresses;
  2. domain servers;
  3. types of devices accessing the site;
  4. types of web browsers used;
  5. referring sources that may have directed you to the site; and
  6. additional information related to your browser's interaction with the site (collectively referred to as “Traffic Data”).

4. Cookies

Introduction

This Cookies Policy explains how Vital Booking ("we," "us," or "our") uses cookies and similar technologies on our website https://vitalbooking.com.hk (the "Site"). By using the Site, you consent to the use of cookies in accordance with this policy.

Definition of Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) by your web browser when you visit our Site. Cookies enable the Site to recognize your device and store certain information about your preferences or past actions.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas.

  • Performance Cookies: These cookies collect information about how visitors use our Site, allowing us to improve its functionality and user experience. The information collected is aggregated and anonymous.

  • Functional Cookies: These cookies enable the Site to remember choices you make (such as your username or language) and provide enhanced features.

  • Targeting/Advertising Cookies: These cookies may be set through our Site by our advertising partners. They can be used to build a profile of your interests and deliver relevant advertisements on other websites.

Your Rights and Choices

You have the right to accept or refuse cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that if you choose to refuse cookies, some parts of our Site may not function properly.

Consent

By continuing to use our Site, you acknowledge that you have read and understood this Cookies Policy and agree to our use of cookies as described herein. You may withdraw your consent at any time by adjusting your browser settings.

Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes to our practices. We encourage you to review this policy periodically for any updates. The date of the last revision will be indicated at the top of this policy.

5. Use of Third-Party Analytics Services

We may utilize third-party website analytics services in relation to the Sites. These services do not monitor your browsing activities on websites that do not employ their tools. The information collected from these services is used to identify usability issues and enhance the user experience on the Sites. Any data collected will remain anonymous and will not identify you or your account. We only record information that does not reveal your identity.

6. Interactive and Installed Tools

We also collect other information, some of which may be Personal Information that you voluntarily provide to us when you choose to use some of the Sites’ interactive tools and services (“Interactive Tools”), such as searching for Providers and appointments with them. We also collect information you provide voluntarily in free-form text boxes on the Sites and through responses to surveys, questionnaires and the like. Some of the free Interactive Tools on our Sites ask you for health-related Personal Information. You may elect to use certain Services available through the Sites that require you to download and install software on your computer (“Installed Tools”). The Installed Tools may collect and transmit information from your computer system solely relating to use of the Installed Tools and for the purpose of providing you the relevant Services, for example, by informing “Vital Booking” when a user is logged on and available to receive update or alert notices.

7. Use of Your Information by Vital Booking

We may utilize your Contact Data to provide you with information about” Vital Booking”, our products, or services, and to contact you as needed, including reminders for upcoming or follow-up appointments, as well as in connection with your use of certain Interactive Tools. We may also use your Demographic Data, Traffic Data, Insurance Data, or Medical Data to personalize and enhance your experience on the Sites, in emails, and in other communications, presenting content that aligns with your interests and preferences. By agreeing, you allow “Vital Booking” to use your Personal Information to enable your doctors to schedule appointments with other providers on your behalf through our Services.

8. Information Sharing

We may share specific categories of information we collect from you as described in this Privacy Policy. Demographic Data may be disclosed to advertisers and other third parties solely in an aggregate, non-personally identifiable manner. Your Contact Data, Demographic Data, Insurance Data, and Medical Data may be shared with Providers you select to schedule through our Website.

We may disclose Personal Information and Traffic Data to our business partners who assist us in performing essential services, including but not limited to hosting, billing, fulfillment, or data storage and security, related to the operation of the Website and the provision of Interactive Tools to our users. These business partners are obligated to adhere to the same standards of security and confidentiality that we uphold in this Privacy Policy and shall only utilize your Contact Data and other Personal Information to fulfill their specific business responsibilities to “Vital Booking” and to provide the medical care and services you request.

We reserve the right to transfer your information to another entity in connection with a merger, sale, or acquisition involving “Vital Booking”. In such circumstances, we will make reasonable efforts to notify you prior to the transfer, at which point your information may be governed by a different privacy policy. “Vital Booking” does not sell, rent, trade, or otherwise share your Personal Information with third parties for their promotional purposes.

9. Healthcare Providers

Healthcare providers, including doctors and dentists, along with their employees and agents, must remain acutely aware of their obligations regarding patient confidentiality. This includes, but is not limited to, compliance with the codes established by the Medical Council of Hong Kong. Such obligations apply both in communications with “Vital Booking” and in responding to reviews of their services posted on our Sites.

“Vital Booking” does not assume, nor will it accept, any obligations of confidentiality concerning communications beyond those explicitly outlined in this Privacy Policy and the Terms of Use of “Vital Booking”.

10. Public Information

Any information you disclose in a review, posting, or other online discussion or forum is considered public information and is not subject to confidentiality. You are advised to exercise caution before revealing any personally identifiable information in any public forum. Content you publish may be accessed and/or collected by third parties, and such information may be utilized by others in manners that are beyond our control or ability to predict.

11. Confidentiality and Security

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Personal Information or any other information we collect about you is necessary to:

  1. comply with a court order or other legal process;
  2. protect the rights, property or safety of “Vital Booking” or another party;
  3. enforce our Terms of Use; or
  4. respond to claims that any posting or other content violates the rights of third-parties.

12. Security

While we strive to store Personal Information in a secure operating environment that is not accessible to the public, it is important to acknowledge that complete security cannot be guaranteed. We do not guarantee that there will be no unauthorized disclosures of your Personal Information. In the event that we become aware of any disclosure of your Personal Information that is inconsistent with this Privacy Policy, we will make reasonable efforts to inform you of the nature and extent of such disclosure (to the best of our knowledge) as soon as reasonably practicable and as permitted by applicable law.

13. Lost or Stolen Information

You are required to promptly notify us in the event that your Contact Data is lost, stolen, or used without authorization. Upon such notification, we will take appropriate measures to remove the affected Contact Data from your account and update our records accordingly.

14. Data Transmission and Synchronization

To provide a seamless booking experience, “Vital Booking” automatically synchronizes appointment data with the Vital Clinic System. This includes:

  • Transmitting your appointment details to the relevant clinic or doctor.
  • Updating doctors available time slots and clinic information in real-time.

All data transmissions are conducted using secure, encrypted protocols to protect your information from unauthorized access. We implement industry-standard security measures to safeguard your data during transmission and storage.

15. Modifications to the Privacy Policy

We reserve the right to amend, modify, update, or otherwise revise this Privacy Policy at any time. We recommend that you review this policy regularly. In the event of any changes, we will notify you by posting a notice on our Website and/or by sending an email, which will include a description of any alterations (whether material or otherwise) and, where applicable, a link to the revised policy for your review. In all circumstances, the use of information we collect will be governed by the Privacy Policy in effect at the time such information is collected.

16. Links to Other Websites

The Sites contains links to third party websites to which “Vital Booking” has no affiliation. “Vital Booking” does not share your personal information with those websites and is not responsible for their privacy practices. Some websites may have the look and feel of our Sites. Please be aware that you may be on a different site and that this Privacy Policy only covers our Sites. Should you decide to visit one of these third party websites, we suggest that you read its privacy policy.

17. Contacts

If you have any comments, concerns, or inquiries regarding this Privacy Policy, please contact us at info@vitalbooking.com.hk